Mumbai: Firstsource Solutions Limited (NSE:FSL, BSE:532809) has announced a strategic partnership with Prosper AI, a voice AI platform purpose-built for healthcare, to scale AI-driven voice workflows across healthcare revenue cycle management (RCM).
The collaboration will enable Firstsource to deploy AI-powered voice agents and agentic capabilities across patient-facing and administrative processes to help healthcare providers improve financial performance, patient access, and regulatory compliance.
The partnership represents a major expansion of Firstsource’s AI-first healthcare RCM capabilities, combining the company’s domain expertise and scaled delivery model with Prosper AI’s agentic voice technology.
The collaboration aims to modernize high-volume RCM workflows such as eligibility verification, enrollment, and patient outreach, where speed, multilingual engagement, and operational consistency are critical.
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Healthcare providers are facing growing pressure due to workforce shortages, regulatory complexity, rising operational costs, and increasing patient expectations.
By leveraging UnBPO, Firstsource’s outcome-driven AI-first operating model, the partnership enables healthcare organizations to redesign revenue cycle operations around intelligence and automation, moving beyond traditional outsourcing models to deliver measurable outcomes at scale.
As part of the collaboration, Firstsource has already begun deploying an AI-driven agentic platform that uses voice agents across select RCM workflows.
Early deployments within large healthcare systems have produced measurable outcomes, including increased Medicaid screenings, thousands of patient interactions handled daily by AI voice agents, and improved conversion of uninsured patients into covered individuals.
These improvements are helping healthcare providers strengthen revenue realization while simplifying eligibility and enrollment processes for patients.
Prosper AI Partnership to Strengthen Healthcare Revenue Cycle Management
Scott Schrader, Head – Healthcare Provider business, Firstsource, shared, “Strategic partnerships are central to how we build differentiated, outcome-led capabilities. Healthcare revenue cycle operations are being re-architected around intelligence, scale, and patient-centricity.
This partnership with Prosper AI strengthens Firstsource’s position as a next-generation RCM partner—one that applies voice AI thoughtfully to improve both patient access and financial performance. This is not automation for efficiency alone; it’s about creating a more responsive and sustainable operating model for healthcare providers.”
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Xavier de Gracia, Co-Founder and Operations Sales, Prosper AI, said, “Prosper AI is dedicated to bringing our expertise in Agentic AI technology to RCM and helping to make healthcare more accessible and affordable for all.
Our partnership with Firstsource brings together complementary strengths – advanced voice technology and deep RCM expertise – to deliver meaningful improvements for providers and patients alike. Together, we are building revenue cycle operations that are more productive, patient-friendly, and future-ready.”
Through the partnership, Firstsource and Prosper AI plan to expand voice AI capabilities across additional RCM and patient-access workflows, including appointment scheduling, billing inquiries, eligibility verification, and claim-status interactions.
Deployments will be implemented with enterprise-grade security and in alignment with healthcare privacy and regulatory standards, supporting healthcare organizations as they scale operations and improve patient experience across the care continuum.
